Dasar

Dasar Bayaran Balik

Berkuat kuasa 24 September 2026

Dasar ini menerangkan bila dan bagaimana Pertubuhan Doktor-Doktor Islam Malaysia (PERDIM) memulangkan bayaran yang dibuat kepadanya, termasuk bayaran dalam talian melalui pemproses pembayaran kami, CHIP.

01Siapa yang membuat bayaran kepada PERDIM

PERDIM menerima bayaran daripada tiga pihak:

Doktor, bagi yuran keahlian PERDIM.
Klinik berdaftar, bagi perkhidmatan yang ditempah melalui portal klinik PERDIM, seperti ujian apnea tidur di rumah.
Peserta, bagi kursus, bengkel dan acara anjuran PERDIM.

PERDIM tidak menerima bayaran daripada pesakit. Pesakit membayar klinik atau hospital yang memberikan rawatan kepadanya, dan sebarang bayaran balik ke atas bayaran itu tertakluk kepada dasar kemudahan tersebut.

02Yuran keahlian

Permohonan anda tidak diluluskan: Bayaran balik penuh
Anda menarik balik permohonan sebelum ia diluluskan: Bayaran balik penuh
Keahlian anda telah diluluskan: Tidak dipulangkan
Termasuk yuran ahli biasa, yuran ahli seumur hidup, dan yuran pembaharuan tahunan setelah tahun keahlian baharu bermula.

03Perkhidmatan portal klinik

Perkhidmatan yang ditempah oleh klinik berdaftar melalui portal klinik PERDIM, termasuk ujian apnea tidur di rumah.

Dibatalkan sebelum peranti dihantar atau perkhidmatan bermula: Bayaran balik penuh
Jika invois belum dibayar, invois itu dibatalkan.
Dibatalkan selepas peranti tiba di klinik, tetapi sebelum digunakan: Bayaran balik penuh
Setelah peranti dikembalikan kepada pembekal dalam keadaan belum digunakan dan tidak rosak.
Peranti belum tiba di klinik dalam tempoh 10 hari bekerja selepas rujukan disahkan: Bayaran balik penuh
Jika klinik memilih untuk membatalkan.
Pemeriksaan telah dijalankan: Tidak dipulangkan
Kecuali seperti di bawah.
Rakaman tidak dapat digunakan untuk menghasilkan laporan kerana kerosakan peranti atau kesilapan di pihak kami: Ulang tanpa caj, atau bayaran balik penuh
Mengikut pilihan klinik.

Caj kepada kemudahan kesihatan di bawah perjanjian bertulis tertakluk kepada perjanjian itu. Jika perjanjian itu tidak menyentuh soal bayaran balik, dasar ini terpakai.

04Kursus, bengkel dan acara

PERDIM membatalkan atau menangguhkan acara, dan anda tidak dapat hadir pada tarikh baharu: Bayaran balik penuh
Anda membatalkan sekurang-kurangnya 7 hari sebelum acara: Bayaran balik penuh
Anda membatalkan kurang daripada 7 hari sebelum acara: Tidak dipulangkan
Anda boleh memindahkan tempat anda kepada rakan sekerja dengan memaklumkan kami sebelum acara.

Jika syarat yang berbeza dinyatakan semasa pendaftaran sesuatu acara, syarat itu terpakai.

05Kesilapan pembayaran

Tanpa mengira perkara di atas, jika anda dicaj dua kali, dicaj melebihi amaun yang perlu dibayar, atau dicaj bagi transaksi yang tidak berjaya, lebihan itu dipulangkan sepenuhnya.

06Cara memohon bayaran balik

E-mel perdimmalaysia [at] gmail.com atau WhatsApp 013-244 8176 dan nyatakan:

nama anda, atau nama klinik anda;
tarikh dan amaun bayaran;
nombor invois atau rujukan pembayaran; dan
sebab permohonan.

Sila mohon dalam tempoh 30 hari dari tarikh bayaran, atau 30 hari dari tarikh masalah itu berlaku. Kami akan mengakui penerimaan permohonan anda dalam 2 hari bekerja dan memaklumkan keputusan dalam 7 hari bekerja.

07Cara bayaran balik dibuat

Amaun yang diluluskan dipulangkan sepenuhnya. Tiada caj dikenakan untuk memproses bayaran balik.
Wang dipulangkan melalui kaedah pembayaran asal jika pemproses pembayaran kami membenarkannya. Jika tidak, ia dibayar melalui pindahan bank ke akaun atas nama individu atau organisasi yang membuat bayaran.
Bayaran balik yang diluluskan dikeluarkan dalam 14 hari bekerja. Tempoh untuk wang itu masuk ke akaun anda bergantung kepada bank atau pengeluar kad anda.

08Perubahan kepada dasar ini

Kami boleh mengemas kini dasar ini dari semasa ke semasa. Versi yang berkuat kuasa pada tarikh anda membuat bayaran terpakai bagi bayaran tersebut.

Hubungi kami

Organisasi: Pertubuhan Doktor-Doktor Islam Malaysia (PERDIM), didaftarkan di bawah Akta Pertubuhan 1966, PPM-016-06-04022015
Pegawai: Nor Asmaul Husna binti Nordin, Setiausaha Pejabat
Telefon: 013-244 8176 · WhatsApp
E-mel: perdimmalaysia [at] gmail.com
Alamat: 3495-G, Garden Street, Jinjang Utara, 52000 Kuala Lumpur

Policy

Refund Policy

Effective 24 September 2026

This policy explains when and how the Organisation of Malaysian Muslim Doctors (PERDIM) refunds payments made to it, including payments made online through our payment processor, CHIP.

01Who pays PERDIM

PERDIM receives payments from three groups:

Doctors, for PERDIM membership fees.
Registered clinics, for services they order through the PERDIM clinic portal, such as home sleep apnoea testing.
Participants, for courses, workshops and events that PERDIM organises.

PERDIM does not take payment from patients. A patient pays the clinic or hospital that provides their care, and any refund of that payment follows that facility's own policy.

02Membership fees

Your application is not approved: Full refund
You withdraw your application before it is approved: Full refund
Your membership has been approved: Not refundable
This covers the ordinary membership fee, the life membership fee, and the annual renewal fee once the new membership year has begun.

03Clinic portal services

Services that a registered clinic orders through the PERDIM clinic portal, including home sleep apnoea testing.

Cancelled before the device is dispatched or the service begins: Full refund
If the invoice is unpaid, it is cancelled.
Cancelled after the device reaches the clinic, but before it is used: Full refund
Once the device is back with the provider, unused and undamaged.
The device has not reached the clinic within 10 working days of the referral being confirmed: Full refund
If the clinic chooses to cancel.
The study has been performed: Not refundable
Except as below.
The recording cannot be used to produce a report, because of a device fault or an error on our side: Repeat at no charge, or full refund
The clinic chooses which.

Charges to a healthcare facility under a written agreement follow that agreement. Where the agreement does not deal with refunds, this policy applies.

04Courses, workshops and events

PERDIM cancels or postpones the event, and you cannot attend the new date: Full refund
You cancel at least 7 days before the event: Full refund
You cancel less than 7 days before the event: Not refundable
You may transfer your place to a colleague by telling us before the event.

Where an event states different terms when you register, those terms apply.

05Payment errors

Whatever the sections above say, if you are charged twice, charged more than the amount due, or charged for a transaction that did not complete, we refund the excess in full.

06How to ask for a refund

Email perdimmalaysia [at] gmail.com or WhatsApp 013-244 8176 with:

your name, or your clinic's name;
the date and amount of the payment;
the invoice number or payment reference; and
the reason for the request.

Please ask within 30 days of the payment, or within 30 days of the problem arising. We acknowledge your request within 2 working days and give you our decision within 7 working days.

07How refunds are paid

We refund the full approved amount. There is no charge for processing a refund.
We return the money through the original payment method where our payment processor allows it. Where it does not, we pay it by bank transfer to an account in the name of the person or organisation that paid.
We issue approved refunds within 14 working days. How long the money then takes to reach your account depends on your bank or card issuer.

08Changes to this policy

We may update this policy from time to time. The version in force on the day you paid applies to that payment.

Contact us

Organisation: Organisation of Malaysian Muslim Doctors (PERDIM), registered under the Societies Act 1966, PPM-016-06-04022015
Officer: Nor Asmaul Husna binti Nordin, Office Secretary
Phone: 013-244 8176 · WhatsApp
Email: perdimmalaysia [at] gmail.com
Address: 3495-G, Garden Street, Jinjang Utara, 52000 Kuala Lumpur