Dasar

Dasar Penghantaran

Berkuat kuasa 24 September 2026

PERDIM kebanyakannya menyediakan perkhidmatan, bukan barangan. Dasar ini menerangkan bagaimana setiap perkhidmatan disampaikan, dan bagaimana satu-satunya barangan fizikal kami, iaitu peranti ujian tidur di rumah, sampai ke klinik dan dikembalikan.

01Perkhidmatan yang disampaikan dalam talian

Keahlian, akses ke portal klinik dan hospital, dan pendaftaran kursus serta acara disampaikan secara elektronik. Tiada apa-apa yang dihantar secara fizikal, dan tiada caj penghantaran.

Keahlian: Pengesahan keahlian dihantar melalui e-mel atau WhatsApp dalam tempoh 14 hari bekerja selepas kami menerima permohonan dan bayaran anda.
Akses portal: Butiran log masuk dihantar ke e-mel berdaftar klinik selepas pendaftaran klinik disahkan.
Kursus dan acara: Pengesahan dihantar melalui e-mel apabila pendaftaran anda diterima.

02Peranti ujian tidur di rumah

Ujian apnea tidur di rumah menggunakan peranti rakaman yang dipinjamkan, bukan dijual. Peranti itu kekal sebagai hak milik pembekal.

Ke mana peranti dihantar

Ke klinik yang merujuk, di alamat berdaftarnya. Peranti tidak dihantar ke rumah pesakit. Klinik menyerahkan peranti kepada pesakit, pesakit menggunakannya semalaman di rumah, dan kemudian memulangkannya ke klinik.

Siapa yang menghantar, dan bila

Penghantar: Pembekal peranti PERDIM, melalui kurier atau kakitangannya sendiri.
Kawasan: Klinik di seluruh Malaysia.
Penghantaran keluar: Dalam tempoh 2 hari bekerja selepas rujukan disahkan.
Semenanjung Malaysia: Biasanya tiba dalam 3 hingga 5 hari bekerja.
Sabah, Sarawak dan Labuan: Biasanya tiba dalam 5 hingga 10 hari bekerja.
Caj penghantaran: Tiada
Harga dalam portal klinik sudah merangkumi penghantaran ke klinik dan pemulangan peranti.

Menjejak peranti

Portal klinik menunjukkan status peranti pada setiap peringkat:

Awaiting Delivery
At Clinic
With Patient
Returned to Clinic
Returned to Provider

Apabila peranti tiba

Periksa peranti dan aksesorinya, tandakan At Clinic dalam portal, dan maklumkan kami dalam tempoh 1 hari bekerja jika ada yang hilang atau rosak.

Penghantaran lewat atau gagal

Jika peranti belum tiba dalam tempoh 10 hari bekerja selepas rujukan disahkan, klinik boleh membatalkan rujukan itu dan menerima bayaran balik penuh. Lihat Dasar Bayaran Balik.

Pemulangan

Selepas digunakan, pesakit memulangkan peranti ke klinik. Pembekal akan mengutip peranti daripada klinik, atau mengaturkan pemulangannya, tanpa kos kepada klinik. Sila simpan peranti dengan selamat sehingga ia dikutip.

Peranti hilang atau rosak

Maklumkan kami sebaik sahaja anda mengetahuinya. Sebarang caj bagi peranti yang hilang atau rosak semasa berada di klinik atau bersama pesakit adalah terhad kepada apa yang telah dipersetujui secara bertulis sebelum pemeriksaan.

Hubungi kami

Organisasi: Pertubuhan Doktor-Doktor Islam Malaysia (PERDIM), didaftarkan di bawah Akta Pertubuhan 1966, PPM-016-06-04022015
Pegawai: Nor Asmaul Husna binti Nordin, Setiausaha Pejabat
Telefon: 013-244 8176 · WhatsApp
E-mel: perdimmalaysia [at] gmail.com
Alamat: 3495-G, Garden Street, Jinjang Utara, 52000 Kuala Lumpur

Policy

Shipping Policy

Effective 24 September 2026

PERDIM mainly provides services, not goods. This policy explains how each service is delivered, and how our one physical item, the home sleep test device, reaches the clinic and comes back.

01Services delivered online

Membership, access to the clinic and hospital portals, and registration for courses and events are delivered electronically. Nothing is shipped, and there is no delivery charge.

Membership: Confirmation of membership is sent by email or WhatsApp within 14 working days of our receiving your application and payment.
Portal access: Login details are sent to the clinic's registered email once the clinic's registration has been verified.
Courses and events: Confirmation is sent by email when your registration is received.

02Home sleep test devices

The home sleep apnoea test uses a recording device that is lent, not sold. The device remains the property of the provider.

Where it goes

To the referring clinic, at its registered address. It is never sent to a patient's home. The clinic hands the device to the patient, who uses it overnight at home and then returns it to the clinic.

Who delivers it, and when

Delivered by: PERDIM's device provider, by courier or its own staff.
Area: Clinics throughout Malaysia.
Dispatch: Within 2 working days of the referral being confirmed.
Peninsular Malaysia: Usually arrives within 3 to 5 working days.
Sabah, Sarawak and Labuan: Usually arrives within 5 to 10 working days.
Delivery charge: None
The price in the clinic portal already covers delivery to the clinic and the device's return.

Tracking

The clinic portal shows the device's status at every stage:

Awaiting Delivery
At Clinic
With Patient
Returned to Clinic
Returned to Provider

When it arrives

Check the device and its accessories, mark it At Clinic in the portal, and tell us within 1 working day if anything is missing or damaged.

Late or failed delivery

If the device has not arrived within 10 working days of the referral being confirmed, the clinic may cancel the referral for a full refund. See the Refund Policy.

Returns

After use, the patient returns the device to the clinic. The provider collects it from the clinic, or arranges its return, at no cost to the clinic. Please keep the device secure until it is collected.

Lost or damaged devices

Tell us as soon as you know. Any charge for a device lost or damaged while at the clinic or with the patient is limited to what was agreed in writing before the study.

Contact us

Organisation: Organisation of Malaysian Muslim Doctors (PERDIM), registered under the Societies Act 1966, PPM-016-06-04022015
Officer: Nor Asmaul Husna binti Nordin, Office Secretary
Phone: 013-244 8176 · WhatsApp
Email: perdimmalaysia [at] gmail.com
Address: 3495-G, Garden Street, Jinjang Utara, 52000 Kuala Lumpur